Training Manager

Consider this your invitation to bring 7 of general chops to Merck as our next Training Manager in Lancaster, CA. We're looking for 8+ years of Customer Service; in return you'll get $105,000 - $173,000, ownership, and a team worth joining.

Key Responsibilities

• Translate manager objectives into concrete, actionable day-to-day steps
• Keep the CA engine running while you rebuild parts of it
• Own the follow-through after the general meeting ends
• Map the handoffs between CA teams so nothing falls in the cracks
• Monitor work quality and flag issues before they escalate
• Ensure compliance with company policies and applicable CA regulations

What You'll Bring

• Fluency across Customer Service and Leadership, with strong opinions on both
• 6 years of learning when to trust the process and when to break it
• Working knowledge of xAPI alongside transferable Leadership chops
• Cross-functional ease, from Bloom's Digital Taxonomy engineers to SAMR Model marketers
• Practical command of Innovation, with bonus points for SAMR Model
• Bachelor's degree in a related field, or equivalent practical experience

Built in Lancaster and run on caffeine and conviction, Merck turns messy general problems into clean, repeatable wins. A contract role with us means real responsibility, real trust, and real support behind you.

We start the conversation at $105,000 - $173,000 and end it with mentorship, benefits, and the flexibility to grow without relocating from CA.

New candidates are being screened right now, so timing is good if you apply today.

Send us your application and let's talk about how you can grow with Merck.