Senior Operations Manager

Every nimble Senior Operations Manager we've hired at Illinois Tool Works had two things: a grip on Delegation and zero patience for general theater. Few general roles let you own the whole thing end to end; this manager one in Richmond does, and it pays $87,000 - $132,000.

Key Responsibilities

• Resolve customer concerns with patience and a focus on outcomes
• Write the Written Communication runbook the next hire wishes they had
• Keep showing up for the Richmond, VA work after the launch buzz fades
• Own the follow-through after the general meeting ends
• Anticipate the VA compliance wrinkle before it becomes a fire

What You'll Bring

• At least 8 years of standing behind your own estimates
• A collaborative mindset and genuine enthusiasm for teamwork
• Equal parts Written Communication depth and Negotiation curiosity
• Familiarity with the rhythms of a client-centric temporary team
• Strong working knowledge of Written Communication and Change Management
• 7+ years navigating the politics that general work attracts

At Illinois Tool Works, the experiment-friendly Richmond crew believes general should feel boring and reliable, never thrilling and fragile. We believe great Active Listening work comes from people who feel safe to experiment and occasionally fail.

Earn a $87,000 - $132,000 base while a mentor accelerates your jump from manager to lead, with benefits and flexibility along for the ride.

Right now is a strong time to apply, as our review queue is moving quickly.

Got 7 of general experience itching for a new home? This is the door.