Senior Customer Service Representative

This isn't a quota-and-coast Senior Customer Service Representative job; PayPal expects the person in Durham to expand the whole category. At PayPal the $80,000 - $113,000 matters, sure, but so does owning the sales marketing outcome with 7 years of Stakeholder Management behind it.

Key Responsibilities

• Identify and pursue new business opportunities throughout NC
• Convert webinar attendees into sales marketing demos within 48 hours
• Prospect via cold calls, emails, and social selling to fill the contract pipeline
• Pitch upsells that feel like favors, not invoices
• Collaborate with product teams to position new offerings in the Durham region

What You'll Bring

• Hands-on command of Customer Feedback Analysis, with Gorgias as a close second
• Experience thriving in a hands-on, deadline-driven setting like PayPal
• 5 years of learning when to trust the process and when to break it
• Strong working knowledge of People Management and Gorgias
• A teammate's instinct to unblock others before yourself
• Detail-oriented approach with a commitment to accuracy
• Self-motivated and able to work independently with minimal oversight

The whole point of PayPal is to make Time Management dependable, and that human-first mission has anchored it in Durham from day one. We onboard you to the sales marketing mission first and the HubSpot Service Hub tooling second, in that order.

Start strong at $80,000 - $113,000, grow with a mentor, settle into benefits, and enjoy flexibility that finally fits Durham.

This one is current, freshly dated, and very much hiring.

If PayPal keeps showing up in your search, take the hint and finally apply.