Senior Customer Service Representative

Caterpillar is searching Albuquerque for a Senior Customer Service Representative who reads a buyer's hesitation before the buyer does. This freelance Senior Customer Service Representative role offers a $77,000 - $123,000 salary, real ownership over your work, and a clear path to grow alongside a team that ships.

Key Responsibilities

• Build the Delegation report leadership checks before the NM review
• Sit in on demos and tighten the script after every loss
• Turn a $77,000 - $123,000 budget into measurable service-minded growth
• Brief the Senior Customer Service Representative team on what's working in this week's market
• Walk new sales marketing clients through onboarding so they stick around
• Track pipeline performance and report results to leadership each week

What You'll Bring

• A point of view on Caterpillar's space, sharpened by your own reading
• A collaborative mindset and genuine enthusiasm for teamwork
• Comfort steering sales marketing conversations toward a decision
• Calm under the zero-bureaucracy chaos a senior role tends to generate
• A keen eye for quality and consistency in your output

Caterpillar is the learning-obsessed Albuquerque, NM company that sales marketing insiders recommend but rarely the one that advertises. Learning out loud is encouraged here, so share the QA Monitoring rabbit hole you fell down yesterday.

Beyond the $77,000 - $123,000 headline, we hand you a mentor, room to grow into senior work, and the freedom to shape your own week.

Stamped current this morning, the freelance opportunity awaits your application.

We open the Senior Customer Service Representative role today and close it once we meet the right person, so hurry.