Customer Service Manager

The Customer Service Manager we want at Illinois Tool Works can read a quarter in trouble and walk in with a plan, not an apology. The reward structure favors doers: $125,000 - $190,000 upfront, real sales marketing ownership, and an Illinois Tool Works team pulling the same direction.

Key Responsibilities

• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Show up at Juneau, AK networking nights with a reason to follow up
• Win back the accounts a previous Customer Service Manager let slip
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Turn Illinois Tool Works's quietly-relentless differentiator into a thirty-second pitch
• Hunt for partnership angles no one in Juneau, AK has tried

What You'll Bring

• Eagerness to take ownership and run with new responsibilities
• Proven Phone Etiquette results, ideally seasoned in Juneau, AK
• Demonstrated ability to teach what you know to someone greener
• Resilience measured across 6 years of sales marketing cycles
• Real Phone Etiquette chops, plus the ServiceNow curiosity to keep growing
• Roughly 8+ years operating in a similar Customer Service Manager position
• Proven track record delivering results as a Customer Service Manager

People choose Illinois Tool Works because we pair experiment-friendly technology with a team that genuinely cares, right here in Juneau. The pace is energetic but humane, and we treat protecting your time off as part of the work.

Expect a $125,000 - $190,000 base, a growth path with milestones, a mentor who shows up, and benefits that make staying at Illinois Tool Works easy.

This posting reflects an open need we are working to close this quarter.

Candidates who are passionate about sales marketing should apply right away.